Legal information
Refund policy
When a workstation license purchased from ClinicDZ can be cancelled or refunded.
Last updated: October 11, 2026
01
Cancelling before installation
You can cancel a license request at any time before ClinicDZ installs and activates it on a workstation. Nothing is charged for a workstation that is never installed.
02
After installation and activation
Once a workstation's license is installed and activated, that workstation is not refunded for a change of mind. We confirm the configuration and the price with you before installing, so that this is agreed in advance, not discovered afterward.
03
A confirmed technical defect
A workstation's license is refunded if, within 7 days of its activation, a defect in the software itself prevents normal use and ClinicDZ confirms this after reviewing the issue with you. This does not cover a computer that does not meet the software's stated requirements, or a problem caused by that computer, its operating system or other software installed on it.
04
Workstations are refunded separately
A practice with several licensed workstations can request a refund for one workstation without affecting the licenses already activated on the others, based on that workstation's own activation date.
05
How to request a refund
Contact ClinicDZ through the WhatsApp number below, and describe the problem and the workstation concerned. We review the situation with you and confirm whether it falls under this policy.
06
Refund timing
Where a refund is agreed, Ahmed Khalil YOUSFI returns the amount paid for that workstation using the same payment method used for the purchase, generally within 15 business days.
Contact ClinicDZ
WhatsApp · +213 699 28 08 31